Famous Standards
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IRCA 5 DAYS ISO 9001:2015 Lead Auditor Course (Basra IRAQ)
AGS IRAQ Organizing 5 days IRCA approved QMS Lead Auditor course based on ISO 9001:2015 with special discount rates please find below complete details along with r egistration form attached. AGS IRAQ is a market leading certification & training services provider and its uniquely designed training programs provide a comprehensive solution to any company seeking to develop in this field. From basic introduction to its Lead Auditor Course s . After attending this course participants will definitely leave with a clear understanding of (Quality management System) Concepts and Auditing, simply saying what it is, where it applies, how it works and what it accomplishes and how to demonstrate these accomplishments through Quality Auditing. WHAT ARE THE BENEFITS? The course is designed not only to help people perform value-adding quality audits, but also to develop delegates’ wider understanding of quality management systems design and implementation....
Benefits of ISO 9001:2008 QMS (Quality Management System)
What is ISO 9001: ISO 9001:2008 aims to provide a practical and workable Quality Management System for improving and monitoring all areas of your business. Achieving the standard is not about establishing a set of procedures that are complicated and difficult to manage. With the right support and the knowledge of your employees, you will end up with a system that will improve all areas of your organization. Implementing an effective and robust Quality Management System (QMS) will help you to focus on the important areas of your business and improve efficiency. The management processes that are established throughout your business will provide a sound foundation, leading to increased productivity and profit. This in turn will improve your customer acquisition and retention. Some of the main benefits include: •Suitable for both small and large organisations •Better internal management •Less wastage •Increase in efficiency, productivity and profit •Improved customer re...
QMS defines customer satisfaction as a customer’s perception of the degree to which the customer’s requirements have been fulfilled. This definition clearly shows that customer satisfaction is a subjective judgment of whether their requirements (not the contractual obligations) are fulfilled. It also points out that customer satisfaction is not a yes/no issue, but a range of different levels of satisfaction.
ReplyDeleteAnother aspect should be taken into consideration. Namely, it’s not always the case that the client who does not complain is a satisfied client, and the one who complains is a dissatisfied customer. On the contrary, very often unsatisfied customers don’t complain directly to the provider, but complain to their friends and relatives, which constructs negative image for the provider, i.e., for your company. On the other side, there are clients who might complain directly to the company even in cases when they are generally satisfied by the service/product, but they want to get something more, such as additional features. If these complaints are handled properly, these customers, or even the most dissatisfied customers, can end up having a positive attitude regarding your company. Additionally, you can use the complaints from the customers as feedback for improving your business (through improving your operations, employees, suppliers, etc.).
ISO 9001 Certification states that “the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements” as one indicator for the effectiveness of the quality management system.
Lead Auditor Course in Coimbatore